1. Q: Are you a factory or a trading company?
A: We are a factory that integrates R&D, production, and sales, with our own production base and testing center. We offer OEM and ODM services.
2. Q: How long has your company been in operation? What are your main export markets?
A: Our parent company in China has been in operation for 23 years. East Boom is our first step into the global market. Our primary export markets are in Southeast Asia, the Middle East, and South America, among others.
3. Q: What certifications can you provide?
A: Our products have obtained ISO quality management system certification. Additionally, depending on the product type, we hold various international certifications to meet market access requirements in different regions.
4. Q: Why choose us?
A: We are a professional manufacturer offering competitive prices, high-quality products, and fast delivery times.
5. Q: Can your products be customized? For example, color, size, wall thickness?
A: We can fully customize products according to your requirements, including color, diameter, pressure rating, wall thickness, length, and printed markings.
6. Q: How can we obtain a quote?
A: Please provide product specifications, such as material, dimensions, thickness, color, and quantity. Send us an email or give us a call. We can provide quotes in various terms, including FOB, CIF, DDP, and DAP.
7. Q: What is the minimum order quantity? What is the production lead time?
A: The minimum order quantity varies depending on the pipe diameter. The larger the diameter, the lower the minimum order quantity.
For standard non-customized products, the production cycle is typically completed within 3–7 days. For customized products, it depends on the specific circumstances.
8. Q: Do you provide installation guidance or technical support?
A: Of course, we provide complete product installation manuals and technical support. If there are special requirements, we can also provide remote video guidance.
9. Q: Can we obtain samples from the factory?
A: Yes, we can provide samples,contact us.
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